Privacy Policy for Salt Spa Wellness

Effective Date: July 22, 2026

Salt Spa Wellness (“Salt Spa Wellness,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, schedule services, make purchases, complete forms, communicate with us, or otherwise interact with Salt Spa Wellness online or in person.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

a. Personal and Contact Information

We may collect information that identifies or relates to you, including:

  • Name
  • Email address
  • Telephone or mobile telephone number
  • Mailing or billing address
  • Date of birth
  • Account information
  • Appointment and booking information
  • Information included in forms, messages, or inquiries you submit

b. Payment Information

When you make a purchase or schedule a paid service, you may provide credit card, debit card, billing, or other payment-related information.

Payments are processed through Authorize.net within our WooCommerce platform. Salt Spa Wellness does not store complete payment card numbers or complete sensitive payment credentials on its servers. Payment information is handled according to the privacy and security practices of the applicable payment processor.

c. Health and Wellness Information

We may collect limited health and wellness information that you voluntarily provide through intake forms, waivers, booking forms, or conversations with our staff. This may include information concerning allergies, pregnancy, injuries, medical devices, medications, or health conditions relevant to flotation therapy, halotherapy, massage, infrared sauna, cold therapy, heat-based therapies, or other services.

This information is used to help us determine whether a service can be provided safely and appropriately. Salt Spa Wellness is not a healthcare provider, and information provided to us is not a substitute for medical advice from a qualified healthcare professional.

d. Website, Device, and Analytics Information

When you use our website, we or our service providers may automatically collect information such as:

  • IP address
  • Browser type
  • Operating system
  • Device identifiers
  • Referring website or URL
  • Pages viewed
  • Approximate location derived from an IP address
  • Website interactions and browsing activity
  • Date, time, and duration of website visits

This information may be collected through cookies, pixels, log files, and similar technologies, including services such as Google Analytics and Meta Pixel.

e. SMS and Messaging Information

When you provide your mobile number or opt in to receive text messages, we may collect:

  • Your mobile telephone number
  • The date, time, source, and method of your consent
  • The forms or disclosures presented when you opted in
  • SMS message history
  • Delivery and error information
  • Opt-in and opt-out records
  • Communication preferences
  • Other records reasonably necessary to administer and document our SMS program

2. How We Use Your Information

We may use your information to:

  • Create, manage, and maintain your client account
  • Schedule, confirm, modify, reschedule, or cancel appointments
  • Provide requested services
  • Process payments, purchases, refunds, and gift card transactions
  • Send receipts, booking confirmations, and transaction records
  • Send appointment confirmations, reminders, arrival instructions, scheduling updates, and service-related notifications
  • Respond to questions, requests, and contact-form submissions
  • Provide customer service and general support
  • Communicate with you by telephone, email, or SMS when permitted
  • Send promotional offers, wellness updates, or event information when you have provided the required consent
  • Maintain records of SMS consent, opt-ins, opt-outs, and communication preferences
  • Administer memberships, subscriptions, rewards, promotions, and customer accounts
  • Improve our website, services, communications, and customer experience
  • Analyze website traffic and advertising performance
  • Prevent fraud, misuse, unauthorized access, and other security concerns
  • Enforce our policies and protect our legal rights
  • Comply with applicable legal, regulatory, accounting, tax, and recordkeeping obligations

3. How We Share Information

We may share limited personal information with service providers that help us operate our business. These may include:

  • Website hosting and maintenance providers
  • Appointment scheduling and booking platforms
  • Payment processors
  • Email and customer communication providers
  • SMS and telecommunications providers
  • Website analytics and advertising providers
  • Cloud storage, security, and technology providers
  • Professional advisers, such as accountants, attorneys, and insurance providers

These service providers may receive information only as reasonably necessary to perform services for Salt Spa Wellness or as otherwise permitted or required by law.

We may also disclose information:

  • When required by law, regulation, subpoena, court order, or other legal process
  • In response to a lawful request from a government or regulatory authority
  • When reasonably necessary to prevent fraud or protect the safety, rights, property, or security of Salt Spa Wellness, our clients, or others
  • In connection with a merger, sale, financing, reorganization, or transfer of all or part of our business, subject to appropriate protections

Salt Spa Wellness does not sell or rent your personal information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile telephone numbers, SMS opt-in information, and messaging consent records will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

Information may be shared with service providers that support message delivery, telecommunications, customer support, fraud prevention, and administration of our messaging program. Those providers may use the information only to provide services on our behalf and may not use it for their own marketing purposes.

4. SMS Communications and Consent

Salt Spa Wellness may send text messages only as permitted by applicable law and according to the consent you provide. Depending on your interaction with us, messages may include responses to inquiries, appointment confirmations, appointment reminders, scheduling notifications, arrival instructions, service-related information, customer support, and other communications described when you opt in.

Message frequency may vary. Message and data rates may apply.

You may opt out of receiving SMS messages by replying STOP. For assistance, reply HELP or contact us at (207) 910-5100.

Consent to receive SMS messages is not a condition of purchasing any product or service.

Additional information regarding our SMS program is available in our SMS Terms & Conditions.

5. Email Communications

We may send transactional emails concerning appointments, purchases, accounts, waivers, customer support, or other services you request.

When permitted, we may also send promotional emails to individuals who have chosen to receive them. You may unsubscribe from promotional emails by using the unsubscribe link included in the message. Unsubscribing from promotional emails may not prevent necessary transactional or service-related communications.

6. Payment Processing

Payments are processed through Authorize.net and may be facilitated through WooCommerce or another authorized platform. Salt Spa Wellness does not store complete credit card numbers or complete sensitive payment credentials on its servers.

Payment processing is also subject to the policies and security practices of the payment processor and other financial institutions involved in the transaction.

7. Cookies and Tracking Technologies

Salt Spa Wellness uses cookies and similar technologies to operate our website, maintain booking and shopping-cart functionality, understand website activity, remember certain preferences, improve user experience, and measure the performance of advertising and marketing efforts.

Types of Cookies and Technologies We May Use

  • Essential cookies: These support basic website functionality, bookings, shopping carts, account access, forms, security, and secure logins.
  • Performance and analytics cookies: These help us understand how visitors interact with our website, including through tools such as Google Analytics.
  • Advertising and marketing cookies: These may include Meta Pixel and similar technologies used to measure advertising performance and deliver more relevant content.
  • Preference cookies: These remember selections or settings that improve your website experience.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality, bookings, purchases, account access, or other website features.

8. Health Information and Confidentiality

Health-related information voluntarily provided through intake forms, waivers, or conversations with our staff is used to help determine whether services can be provided safely and appropriately.

We use reasonable safeguards to protect this information and disclose it only as necessary to provide requested services, operate our business, protect health or safety, or comply with applicable law.

Salt Spa Wellness is not representing that it is a “covered entity” under the federal Health Insurance Portability and Accountability Act unless that law independently applies to a particular activity.

9. Age Requirements and Children’s Privacy

Our services are generally intended for individuals 16 years of age or older. Clients under the age of 16 may receive select services only with the permission and written consent of a parent or legal guardian.

Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 without appropriate parental authorization. A parent or guardian who believes a child has submitted personal information may contact us to request its review or deletion.

10. Your Rights and Choices

Depending on applicable law and the nature of your request, you may ask us to:

  • Provide access to personal information we maintain about you
  • Provide a copy of certain personal information
  • Correct inaccurate or outdated information
  • Update your contact information or communication preferences
  • Stop sending promotional emails or text messages
  • Delete certain personal information, subject to legal and operational retention requirements

To submit a privacy request, contact us using the information at the end of this Privacy Policy. We may need to verify your identity before fulfilling certain requests.

Some information may be retained when reasonably necessary to complete transactions, maintain consent and opt-out records, prevent fraud, resolve disputes, exercise legal rights, or comply with legal, tax, accounting, insurance, and recordkeeping obligations.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, payment system, or storage method can be guaranteed to be completely secure. You are responsible for protecting your passwords, devices, and account credentials.

12. Data Retention

We retain personal, appointment, transactional, consent, communication, and account records only for as long as reasonably necessary to:

  • Provide services and complete transactions
  • Maintain business and customer records
  • Document consent and communication preferences
  • Resolve disputes and respond to inquiries
  • Prevent fraud and protect our business
  • Comply with legal, regulatory, tax, accounting, insurance, and recordkeeping obligations

13. Third-Party Websites and Services

Our website may contain links to websites, applications, or services operated by third parties. Salt Spa Wellness does not control and is not responsible for the privacy, security, availability, or content practices of those third parties.

We encourage you to review the privacy policies and terms of third-party services before providing them with personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or legal obligations.

The revised policy will be posted on this page with an updated effective date. Where required by law, we may provide additional notice of material changes.

15. Contact Information

Questions or requests concerning this Privacy Policy may be directed to:

Salt Spa Wellness
585 Roosevelt Trail
Windham, Maine 04062
Phone: (207) 910-5100
Email: Ke***@*************ss.com
Website: www.SaltSpaWellness.com